The Dynasound collaborative six-month study of an Atlanta Contact Center (ATCO)
A six month study was done by Dynasound in collaboration with other well known office systems manufacturers. The study focused on the
effects background noise has in the contact center environment.
Two significant discoveries were:
Similar studies have shown:
  • After 6 months, the average sales per worker increased
    by 19.8%. The Executive Vice President of Operations
    stated, “While there could have been several reasons
    for the increased sales, I believe much of this increase
    was the result of the improved acoustical environment.”
  • 50% of the contact center managers responding,
    indicated that controlling speech noise was a major
    issue in their centers.
  • Contact center employee focus groups showed that
    39% rated speech distraction between their
    workstations to be the largest facility issue, followed by
    33% who indicated that HVAC problems were second.
    The high rating for noise distraction is consistent with
    many recent office facilities surveys of employees in all
    corporations.
  • After acoustical correction occurred in the contact center,
    which reduced the level of speech distraction noise,
    employees rated their satisfaction had increased an
    average of 300%.
  • Interviews with senior managers revealed that
    managers are very concerned with employee health
    and job satisfaction issues, but that they were often
    not involved in the facility design and component
    issues.
Soundmasking.com is the web site of  Dynasound, Inc., the industry leader in sound masking since 1975.  Dynasound is a process driven organization that
provides turn-key sound masking solutions tailored to the requirements and characteristics of each environment.


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